I recently came to our attention that users are unable to add attachments to closed incidents. I checked both client scripts and business rules and found a single client script that was disabling attachments ((BP) Hide Attachment LInk when Closed). I disabled this client script. Now admins are able to attach files to closed incidents, but nobody else can. We don't have this issue with Catalog tasks or Requested items (the other major section we are using currently). Can anyone point me to what I need to update to allow all users to add attachments to closed incidents?
