Using a list collector to add catalog items to an order guide.
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01-04-2024 08:39 AM
I'm trying to figure out a way to allow our "Onboarding Guide" to dynamically add "Software" requests based on a selected list from a List Collector.
Use Case:
Manager is hiring new Employee Suziee. In the Order Guide, the manager checks the normal items (e.g. Computer equipment, etc) and in the List Collector for software chooses Excel, Adobe, and Project
Instead of having check boxes for each software item, is there a way to leverage a list collector to add the selected catalog items to the order guide.
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01-04-2024 10:23 AM
Hi @EricG
Sorry for confusion. OOTB not available. May be my script it can be do able (which I have no idea). Sorry
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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01-04-2024 10:33 AM - edited 01-04-2024 10:36 AM
Hi @EricG ,
Yes you can add List Collector type field on order guide pointing to Question Choice table for list of catalog item names and rest you know to apply Rule Base for all catalog item listed in your question_choice table.
About cascade, the "Describe Needs" field values will cascade if catalog item has same variable name and type.
-Thanks,
AshishKMishra
Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution
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01-04-2024 10:35 AM
AWE.. That makes sense. Will attempt it that way. TY.
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01-04-2024 10:40 AM
Experience ... Thanks for adding this in my knowledge.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-04-2024 11:29 AM
Would you, by chance, have a script example that would update the Active to True if the item is selected and moved to the right bucket?