VA consumer is always guest

[luanantun]

i'm doing a integration with my VA, but every time i send a message the consumer is being filled with guest and the user profile is corretly filled with the user, how can i make the consumer also filled with the user?

[GlideFather]

Olá @luanantun,

your question is a bit unclear.

Is this VA integration using spoke or how it is configured? Or what else than Consumer would you like to see - the sender's name or any general account?

I cannot tell because of not having full context but it seems to me that the integration between 1) ServiceNow  and 2) some other tool is having a profile associated - the Guest.

Maybe you can open the Guest record as per your Consumer field and rename it. 

I miss context, please provide more details 😛 obg

[luanantun]

hi @GlideFather thx for your reply,  I'm working on a third-party integration in my VA, and they send a request to our Scripted REST Resource with the context. Then we trigger the VA using that context, and a conversation is created — however, the consumer is being filled with guest while the user profile is correctly filled with the actual user.
This happens for every user who uses their chat, which causes some errors because the guest user doesn’t have any permissions, and the response is send back with a api without using spoke only restmassage in script.