VA consumer is always guest

[luanantun]

i'm doing a integration with my VA, but every time i send a message the consumer is being filled with guest and the user profile is corretly filled with the user, how can i make the consumer also filled with the user?

[GlideFather]

Olá @luanantun,

your question is a bit unclear.

Is this VA integration using spoke or how it is configured? Or what else than Consumer would you like to see - the sender's name or any general account?

I cannot tell because of not having full context but it seems to me that the integration between 1) ServiceNow  and 2) some other tool is having a profile associated - the Guest.

Maybe you can open the Guest record as per your Consumer field and rename it. 

I miss context, please provide more details 😛 obg