Value of field record is not a GlideRecord

Bird1 · ‎03-08-2022

I am creating an event to remind pending approval of Legal Request ticket and would like to Add Worknote.

The flow can run smoothly except the Add Worknote, show error as below. Not sure how to fix?

Remark: The flow is triggered by sysapproval_approver table.

And I used approval record > approval for > number to route to ticket record.

Ankur Bawiskar · ‎03-08-2022

Hi,

Don't do extra dot walk for the Record field in Update Record action

Do this

Record - Trigger -> Approval Record -> Approval For

If that doesn't work then use Lookup Record and search with

Sys ID - Trigger -> Approval Record -> Approval For

Then use Update Record and input as GlideRecord from previous step

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎03-08-2022

Glad to help.

Please mark response helpful as well.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Vaibhav Sharma1 · ‎07-20-2023

Hi Ankur,

I am facing a similar error in attached flow, please assist how can I fix it. I am getting this error in a flow related to inbound email