Variable condition on catalog task

[munwala]

Hi All,

I have a variable which is displayed only on the catalog task form and I want to make it mandatory only when the State of the catalog task is updated to 'Closed Complete'.

In order to accomplish this I have a UI policy created which displays it only on the catalog task form and hides it elsewhere. Now the trouble I am having is how should I set up the condition where it should be mandatory only when the catalog task State changes to 'Closed Complete'?

Can it be done in the same UI policy or will I need a client script?

Any help would be appreciated.

Thanks!

[Pradeep Sharma]

Select state field

[munwala]

Oh I think I know what I am doing wrong. I have a created a catalog client script but instead I need to create client script on the catalog task table correct?

[Inactive_Us1976 · Accepted solution]

I used a UI Policy to do this.   I set the state to Closed complete and used this script

function onCondition() {

g_form.setMandatory('variables.preorder',true);}

And then the false version of this for the "reverse if condition is false".

I also had to add something to the "Close Task" button to ensure the UI Policy was checked before closing out the task utilizing that button.   I believe I utilized this thread to accomplish that: https://community.servicenow.com/thread/183633

[munwala]

Thanks a bunch!