Variable only visible on RITM level not on the portal

[Shalika]

I have a field Configuration Item which is a reference field. In Configuration Item there is a filed IT Responsible.

I want this IT responsible field to be visible in the RITM level form only, not in the portal view.

I tried to write a onLoad Client script as follows, but it did not work

function onLoad() {
   //Type appropriate comment here, and begin script below
    g_form.setDisplay('cmdb_ci.managed_by',false);
    
   
}

[suvro]

This cannot be done via UI policy or client script. You need to configure sys_pop_up view for the configuration item table. Below thread will help you to do that.

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/navigation_and_ui/task/t_CreateAView.html

[Shalika]

The link does not opens

[suvro]

Try this

https://snprotips.com/blog/2016/1/19/using-syspopup-view-to-customize-flyoutpopup-info-on-reference-fields