variable set fields

[nameisnani]

Hi Team ,

Need help , 

The ' Short description ' and ' Description ' , are coming from variable Set .

And I want to make this variables not visible , when ever the [ Request category = production access to scdass ] 

Please provide me Client Script . 

NOTE - Please give Cilent Script only instead of UI plocy . Why because  there are some confusion's in UI Plociy . 

Please give Cilent script :

When ever user selects " Request category = production access to scdass "  >>>> short desp and desp , has to be not visible . 

Please give Cilent script :

[Shruti]

Hi @nameisnani ,

Create onChange client script on request category variable

Make sure Mandatory checkbox is unchecked for both variables (description and short decription)

function onChange(control, oldValue, newValue, isLoading) {

    if (newValue == '') {

        return;

    }

    if (oldValue != newValue) {

        g_form.clearValue('description'); //Replace description variable name

        g_form.clearValue('short_description'); //Replace short description variable name

    }

    if (newValue == "production access to scdass") //Replace choice value

    {

        g_form.setMandatory('description', false); //Replace description variable name

        g_form.setMandatory('short_description', false); //Replace short description variable name

        g_form.setDisplay('description', false); //Replace description variable name

        g_form.setDisplay('short_description', false); //Replace short description variable name

    } else {

        g_form.setMandatory('description', true); //Replace description variable name

        g_form.setMandatory('short_description', true); //Replace short description variable name

        g_form.setDisplay('description', true); //Replace description variable name

        g_form.setDisplay('short_description', true); //Replace short description variable name

    }

}

[Service_RNow]

Hi @nameisnani 

You should try using ui policy.

If you still want to use client script, then the reason why the field is not getting hidden is because its mandatory. Make non-mandatory before hiding(do it for fields you want to hide).

Variable name - Request category

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {

return;

}

if (newValue == 'production access to scdass') {

g_form.setDisplay('short desp',false);
g_form.setDisplay('desp',false);

}
}

ON client script & Check the checkboxes to run on Requested Items & on Task level

Please mark reply as Helpful/Correct, if applicable. Thanks!

[dgarad]

Hi @nameisnani 

refer to the below screen shot.

[Arun_Manoj]

In the single quote ' ' we need to pass value right ,

not the name.