Variable values changes visible to requested for of the RITM

[Souvick6917]

Hello All,

I am facing a strange issue. One of the variable of select box type is showing various values. Now when the service catalog was submitted it was all correct. After submission , the RITM creates a SC task. Its now where the issue starts.

The assigned to person of the RITM and the SC task if tries to change the value of the variable from the RITM or SC task, the value changes but it is not getting reflected and showing the default value. Only requested to person is able to see the changes.

All other profiles are unable to see the changed value, but the value changes and it noted on the worknotes and comments. Also can be checked from a background script. 

Any idea to resolve this issue.

Regards

Souvick 

[Uncle Rob]

Any catalog client scripts or catalog UI policies that might be doing something with that field if its a certain value?

[Ankur Bawiskar]

@Souvick6917 

Is it Select box and not Lookup select box?

If it's Lookup select box then it will have a reference table,

Are you sure the user has read access to that table?

Did you check as an admin if the variable value got reflected in the table "sc_item_option_mtom"?

if yes then did you check any script is clearing such as client script or UI policy

Also did you check any Read role is added in the variable permissions tab?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Souvick6917]

Hi Ankur,

Thank you for replying. The users have access to the table, the variables refering to. I checked every possible ways, probably somehow due to multiple time of clones or after upgrade it got corrupted. As a new variable with same configuration is working perfectly. 

For now the approach is to replace the older one with the new one.

Regards

Souvick

[Ankur Bawiskar]

@Souvick6917 

if that worked then you are good to go.

If my response helped please mark it correct and close the thread so that it benefits future readers.