Variables are not showing in RTIM and SCTASK

[nameisnani]

Hi Team , 

can any one please help me here 

We have catalog called ' simcisry'

Variables we have 

when i submit form from serviceportal 

If we check ritm in variables section , [ short descripition and description ] is not showing . Please screenshot below 

For SCTASK also same , behavior .

In workflow i have added variables also , but still those two variables ' short description and description ' is not showing .

can anyone please provide what is the solution for this . Please help me here .

Please provide detalied steps to resolve this issue 

Thanks in advance

[swathisarang98]

Hi @nameisnani ,

Check the ui policy and client script whether any of it is  hiding these fields for catalog task and requested item,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Dr Atul G- LNG]

Hi @nameisnani 

Please check is any UI policy blocking the visibility of these 2 variables?

[nameisnani]

Hi @swathisarang98 

There are 2 UI POlicy's . and 1 Cilent script , 

can you please where was the problem here .

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    g_form.clearValue('description_1'); // description variable name
    g_form.clearValue('short_description_1'); // short description variable name

    if (newValue == "prod_access_scdaas") // choice value
    {
        g_form.setMandatory('description_1', false); // description variable name
        g_form.setMandatory('short_description_1', false); // short description variable name
        g_form.setDisplay('description_1', false); // description variable name
        g_form.setDisplay('short_description_1', false); // short description variable name


    } else {
        g_form.setMandatory('description_1', true); // description variable name
        g_form.setMandatory('short_description_1', true); // short description variable name
        g_form.setDisplay('description_1', true); // description variable name
        g_form.setDisplay('short_description_1', true); // short description variable name
    }

}

Please @Dr Atul G- LNG @swathisarang98  where was the issue . 

[swathisarang98]

@nameisnani In the first UI policy if request category is add/modify you are making short description and description visible true and you have set reverse if false and you have included applies on requested item  so try removing ui policy action for Short description and description as you have already mentioned in client script in else part that these 2 fields should be visible it will work for the request category is add access to azure file .

Let me know if this still doesn't work .

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang