Variables are not showing in RTIM and SCTASK

[nameisnani]

Hi Team , 

can any one please help me here 

We have catalog called ' simcisry'

Variables we have 

when i submit form from serviceportal 

If we check ritm in variables section , [ short descripition and description ] is not showing . Please screenshot below 

For SCTASK also same , behavior .

In workflow i have added variables also , but still those two variables ' short description and description ' is not showing .

can anyone please provide what is the solution for this . Please help me here .

Please provide detalied steps to resolve this issue 

Thanks in advance

[A_maity002]

Hello @nameisnani ,

While creating any variable you can make those variable as 'Global'. Then all the details might be showing in RITM and SCTASK also.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Atanu Maity

[nameisnani]

Hi @swathisarang98 

Your logic got worked out , But cilent is saying when form loads they don't want short desp and descp to be visible first , based on the condtions short desp and desp to be visible .

[swathisarang98]

@nameisnani just make the below changes,

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
        g_form.setMandatory('description_1', false); // description variable name
        g_form.setMandatory('short_description_1', false); // short description variable name
        g_form.setDisplay('description_1', false); // description variable name
        g_form.setDisplay('short_description_1', false); // short description variable name
    }

    g_form.clearValue('description_1'); // description variable name
    g_form.clearValue('short_description_1'); // short description variable name

    if (newValue == "prod_access_scdaas") // choice value
    {
        g_form.setMandatory('description_1', false); // description variable name
        g_form.setMandatory('short_description_1', false); // short description variable name
        g_form.setDisplay('description_1', false); // description variable name
        g_form.setDisplay('short_description_1', false); // short description variable name


    } else {
        g_form.setMandatory('description_1', true); // description variable name
        g_form.setMandatory('short_description_1', true); // short description variable name
        g_form.setDisplay('description_1', true); // description variable name
        g_form.setDisplay('short_description_1', true); // short description variable name
    }

}

Let me know whether this works for you or not ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[swathisarang98]

@nameisnaniif my response helped you please accept my Solution or let me know if you still have any issues.

Happy to assist 

Swathi