Knowledge blocks disabled

[JohnnySnow]

Hi Team,

I'm facing this issue wherein the Knowledge block field seems to be disabled/read only. I had recently installed Knowledge blocks. The issue seems to happen with only one of the knowledge bases. 

Any idea what the issue could be?

[Amit Verma]

Hi @JohnnySnow 

Below links could be useful :

https://www.servicenow.com/community/itsm-forum/knowledge-block-enableing-block-check-box/m-p/489574...

https://www.servicenow.com/community/developer-forum/quot-enable-blocks-quot-field-not-available-on-...

Thanks and Regards

Amit Verma

[JohnnySnow]

Didnt get any solution on those posts, thanks!

[Sid_Takali]

Hi @JohnnySnow 

Check for Field Dictionary and UI Policies

The Knowledge block field might have specific dictionary attributes or UI policies that make it read-only under certain conditions.

• Field Dictionary: Check the dictionary entry for the Knowledge block field to see if it has any attributes that make it read-only. 

Regards,

Sid

[JohnnySnow · Accepted solution]

Hi Team, 

I was able to fix the issue.

So I had created the KB block in earlier version and taken xml back up of the same. When we cloned prod to dev & upgraded it, we had to install KB block plugin again. 

I uploaded this xml backup in the KB Block table and as per the OOTB client script "Make Enable Blocks Read Only"

it was setting the field to readonly.

Solution:

1. Deleted my xml uploaded.

and was then able to access the 'Enable Blocks' field.

2. Enabled the blocks on the Knowledge base.

3. Re uploaded the xml.

worked fine.