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9 hours ago - last edited 8 hours ago
Viewing an article says - 'You do not have sufficient privileges to access this knowledge item'
Scenario and Reason for this issue in our case:
End users had bookmarked few articles. When the users opened those links it says
Reason - Those articles are actually retired!
Issue - It gives wrong impression to the users right? They are creating incidents and Service requests saying - give me the privileges/role to view those articles.
But in reality, they are retired and nothing to with privileges or roles.
Why such a message by ServiceNow OOTB?
Question - How/where can I change this message?
Solved! Go to Solution.
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8 hours ago
You might need to update the 'Knowledge Article Content' widget code to make your expected changes.
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8 hours ago
Hello @Suggy
This Article may be relevant to your issue Service Portal shows error "You do not have sufficient privileges to access this knowledge item"
Also refer the following links:
User do not have sufficient privileges to access this knowledge item in service portal
User criteria diagnostics for Knowledge Management
Please Mark Correct ✔️ if this solves your query and also mark Helpful 👍 if you find my response worthy based on the impact.
Regards,
Shruti
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8 hours ago
My question is different 🙂
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8 hours ago
You might need to update the 'Knowledge Article Content' widget code to make your expected changes.
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7 hours ago
Thank you @Nehal Dhuri