Viewing an article says - 'You do not have sufficient privileges to access this knowledge item'
Scenario and Reason for this issue in our case:
End users had bookmarked few articles. When the users opened those links it says
Reason - Those articles are actually retired!
Issue - It gives wrong impression to the users right? They are creating incidents and Service requests saying - give me the privileges/role to view those articles.
But in reality, they are retired and nothing to with privileges or roles.
Why such a message by ServiceNow OOTB?
Question - How/where can I change this message?
1 ACCEPTED SOLUTION
You might need to update the 'Knowledge Article Content' widget code to make your expected changes.
