Virtual agent add collapsible topic blocks

manasitiwar
Tera Contributor

I am working on virtual agent. I want to add multiple topic blocks under a topic in collapsible format. How can we achieve that? 

4 REPLIES 4

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Can you share an example of what you mean?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Sure. I have created multiple virtual agent flows for MS Office as a topic block. Now I want to add those topic blocks under a topic and show it in a list format. Is there a way to add topic blocks under a topic in collapsible format?

Sorry, can't picture what you are after.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

I have added topic blocks in static choice option in a flow as shown below:

manasitiwar_0-1722345805759.png

Can we add and arrow on main topic and when we click on that arrow list of topic blocks will show up and when we click on arrow again it will collapse.