Virtual Agent Analytics and Topic incomplete

[Agustin Pitaro]

Hello!

I am starting to explore the "Virtual Agent Analytics" module in order to obtain relevant information for the development of Virtual Agent enhancements.
In one of its functionality, more specifically Topics, I see that most of them end up in "incomplete" status. When reviewing it I realized that this happens because to switch between topics I use a Script Action which performs a switch to a topic given a variable selected by the user previously. In practice this alternative performs its function but breaks the statistics because it never reaches the "End" node and therefore it detects that it ends in "incomplete" state.

Is there a different way to make this switch between topics and that does not affect these statistics? Or is there any way to "force" the "Complete" status of a topical after the change is made?

Thanks!