Hi Experts, our team is completely new to Virtual Agent and have a few questions regarding localization. One of the first questions we want our Virtual Agent to ask is for the user to select their preferred language. From there we have a Decision Utility that splits off into all the languages we want to incorporate. Once a user selects Spanish for example, we would like all of the subsequent questions and selections to translate to Spanish. To test this, we currently have a Bot Response - Script Output that looks like this:
In the Messages table, we created the following entry:
When previewing and choosing Spanish, the Virtual Agent still responds in English:
Are we missing any steps to have this return "Hola David!" instead? Additionally, if we wanted all subsequent questions to be in Spanish, what steps would we need to take to achieve this? If one of the languages we want to incorporate is not available as a plugin, is it possible to translate as well?
Any guidance on this is greatly appreciated.
Can you try changing the language under the user settings? Instead of the preferred language field on the user record?
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
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Hi
To test, I took away everything except for our Greeting:
Then, I switched my preferred language directly on the sys_user table:
I changed gs.getMessageLang back to gs.getMessage for our Greeting code:
return gs.getMessage('Hello, {0}', [vaInputs.user.first_name]);
However, when we preview it, it still shows Hello, David and not Hola: David
I made sure the following plugins are installed:
Are we missing something that would prevent gs.getMessage from working?
Can you try changing the language under the user settings? Instead of the preferred language field on the user record?
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
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