Virtual Agent - Contact Support Options

[hely]

How do I remove / customize the options that are displayed when the Contact Support option is triggered?

I'd like to hide the Send Email and Call Support options...

Tks.

[Matthew Glenn · Accepted solution]

You can find this info on the Configure Virtual Agent branding page in the docs, towards the bottom under Agent Contact Properties, however, the info on this page is a bit misleading. You'll see what I'm talking about when you read it. I sent in some feedback so hopefully it'll be corrected shortly.

Anyways, for your needs, locate the following system properties and clear their values. This will hide the links in the Virtual Agent support window:

Email -  com.glide.cs.branding.support_email_label

Phone - com.glide.cs.branding.support_phone_label

[hely]

Thanks Matthew.