Virtual Agent how to use scripted date/time

[Mark Roethof]

Hi there,

Upon using the Action Utility within the Virtual Agent, I'm encountering an issue with scripted date/time. On the Utility, I've scripted the value of a field as 'javascript: new GlideDate()'. This looks oke (picture 2). Though if I look at the generated record, all values have been created fine except for the date/time of visit?!
I also tested with a hardcoded date/time (on Time checked in), that does work fine.

Any ideas? 

Kind regards,
Mark

[Barbara L - Gli]

Hi,

Have you tried using 'javascript: new GlideDateTime()' instead? It may not be populating because it's only a date populating a date AND time field.

Hope this helps!

[Mark Roethof]

Hi Barbara,

Thanks for the response.
Did try, no luck, unfortunately. Also tried with a Script Action, that does work. Tried both situations also on Madrid, no difference.

Feels like a bug. I will report this thru Hi. A bug because visually you do see the data on picture 2, though it's not being saved.

Kind regards,
Mark

[Mark Roethof · Accepted solution]

Hi addressed this as an issue and opened a Problem for this: PRB1328900.

[Ash44]

Hi Mark,

Stumbled across this same issue.

It seems however if you are able to set the value for time you need in a script variable then it is able to set the time value in the record action.