Virtual agent NLU

[servicenow_devo]

I have created a VA flow which runs based on choice selected by users. Can we create a NLU intent in VA so that directly navigate to step no:X of flow based on text with skips rest steps in flow designer??

[GlideFather]

Hi @servicenow_devo,

yes, you can configure pretty much anything. Please can you share more details, this is too vague to understand it

[Community Alums]

hi @servicenow_devo ,\

You can’t directly jump to step X in a Virtual Agent (VA) topic flow just by triggering an NLU intent — the VA framework doesn’t natively support “skip to a specific step” inside a flow once it’s running.

What you can do architecturally:
✅ Create separate VA topics for different scenarios (each starting from the step you want).
✅ Train NLU intents to trigger those topics directly based on user input.
✅ Optionally, use a parent topic to ask the choice, then dynamically trigger the sub-topic via the Topic block based on user’s NLU-detected intent.

This way, you keep flows clean, modular, and let NLU decide which branch to start — rather than jumping inside an existing running flow.

If you'd like, I can sketch the design for that parent-child topic structure too!