want clarification

[RIKKAL]

Assignment group should not be updated more than 4 times for an incident. can anyone say how to do it?

[Dr Atul G- LNG · Accepted solution]

Hi @RIKKAL 

To do this, you can use the reassignment count. If Reassignment count is above 4 show error or make Assignment group read only.

[Dr Atul G- LNG · Accepted solution]

Hi @RIKKAL 

To do this, you can use the reassignment count. If Reassignment count is above 4 show error or make Assignment group read only.

[Sandeep Rajput · Accepted solution]

@RIKKAL You can create an onBefore business rule on your table as follows.

(function executeRule(current, previous /*null when async*/) {
    // Ensure reassignment count exists
    if (!current.reassignment_count) {
        current.reassignment_count = 0; // Initialize reassignment count if not set
    }

    // Check if the assignment_group has changed
    if (current.assignment_group != previous.assignment_group) {
        // Increment the reassignment count
        current.reassignment_count++;
        
        // If reassignment count exceeds 4, throw an error and stop update
        if (current.reassignment_count > 4) {
            gs.addErrorMessage("The Assignment Group cannot be changed more than 4 times.");
            current.setAbortAction(true); // Prevent the update
        }
    }
})(current, previous);