want some use cases for Client Script, Business rule , Script Include , and Glide Ajax .

[Md_Aziz]

Can any one share some use cases to practice for Client Script, Business rule , Script Include , and Glide Ajax . or tell me where can i find some of these ? any suggestions like youtube videos or web sites anything...It would be great help to me. Thank You.  

[Satishkumar B · Accepted solution]

@Md_Aziz 

Here are some use cases and resources for practicing Client Scripts, Business Rules, Script Includes, and Glide Ajax in ServiceNow:

Use Cases

1. Client Script
- Auto-populate Fields: Write a client script to auto-populate fields based on user input. For example, automatically set a department based on the user's selected location.
- Field Validation: Implement field validation to ensure that a phone number follows a specific format or that a mandatory field is filled out before submission.
- Dynamic Form Behavior: Show or hide fields based on the value of a drop-down list or other field selections.

2. Business Rule
- Auto-Assign Records: Create a business rule that auto-assigns a record to a specific user or group based on the record's field values when it's created or updated.
- Change State and Notify: Implement a business rule to change the state of a record and send an email notification when the state changes to 'Resolved'.
- Data Validation: Write a business rule to validate data before a record is saved, such as ensuring that a change request has an associated change plan.

3. Script Include
- Reusable Functions: Create a script include with reusable functions for common tasks, such as calculating dates or processing text.
- Custom API: Build a script include to provide custom API endpoints that can be called from other server-side scripts or client scripts.
- Data Transformation: Develop a script include to transform or format data in a specific way before saving it to a record.

4. Glide Ajax
- Dynamic Data Retrieval: Use Glide Ajax to fetch and display additional data in a form based on user input, such as retrieving related records or additional details from a server-side script.
- Server-side Processing: Implement server-side logic to process data and return results to the client, such as calculating and returning a result based on user input.
- Real-time Data Updates: Use Glide Ajax to update fields or UI elements dynamically without reloading the form.

Resources

1. YouTube Channels
- ServiceNow Dev Program: [ServiceNow Dev Program](https://www.youtube.com/user/servicenowdev) - Offers tutorials and webinars on various ServiceNow topics.
- ServiceNow Community: [ServiceNow Community](https://www.youtube.com/user/ServiceNowCommunity) - Provides videos and user-generated content about different ServiceNow features.

2. Websites
- ServiceNow Documentation: [ServiceNow Documentation](https://docs.servicenow.com/) - Official documentation provides detailed information on all aspects of ServiceNow, including Client Scripts, Business Rules, Script Includes, and Glide Ajax.
- ServiceNow Community: [ServiceNow Community](https://community.servicenow.com/) - A forum where you can ask questions, find use cases, and share knowledge.
- ServiceNow Developer Site: [ServiceNow Developer](https://developer.servicenow.com/) - Offers tutorials, sample code, and a free personal developer instance for practice.

3. Online Courses and Tutorials
-Udemy: [Udemy - ServiceNow Courses](https://www.udemy.com/) - Look for courses specifically focused on ServiceNow development and administration.
- LinkedIn Learning: [LinkedIn Learning - ServiceNow Courses](https://www.linkedin.com/learning/) - Provides various courses and tutorials related to ServiceNow development.

Practicing these use cases and utilizing these resources will help you gain hands-on experience and deepen your understanding of ServiceNow scripting and customization.

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