WARNING *** WARNING *** Unable to determine upgrade scenario with current=paris-06-24-2020__patch5-hotfix2-01-20-2021_01-21-2021_0752 assigned=quebec-12-09-2020__patch2-03-17-2021_03-25-2021_1921

[Jeffrey Jackson]

Hi everyone and thank you for taking your time to review this issue.  One of our MID servers upgraded successfully through Auto-Upgrade and the second MID server in the cluster threw the following error - WARNING *** WARNING *** Unable to determine upgrade scenario with current=paris-06-24-2020__patch5-hotfix2-01-20-2021_01-21-2021_0752 assigned=quebec-12-09-2020__patch2-03-17-2021_03-25-2021_1921.

I am unable to locate anything specific to this and wanted to know if there is anyone who may have experienced a similar situation.  We would like to understand how to overcome the problem and get the server back to an auto-upgrade status on the latest release.

Thanks for your time and help.

[sachin_namjoshi]

did you check mid server logs?

It will tell you exact issue.

Set the property mid.log.level=trace to see detailed verification debug messages.

Regards,

Sachin

[Jeffrey Jackson · Accepted solution]

Hi Sachin.  The information cam directly from the MID server logs.  That was all the log recorded.  I do want to let you know that I clicked on the "Upgrade Server" link and the server immediately came up and showed validated.  This is very unusual I believe so I don't want to waste anyone's time chasing ghosts.

Thank you so much for your suggestion and I will check that that property is active.

Regards,

Jeff

[Tony K]

glad this resolved itself. I just ran into the issue myself. still working through it though. In the gui I don't have the option to upgrade. I also dug through the agent.log file and found references  to com.snc.dist.mid_upgrade.UpgradeException: java.io.FileNotFoundException: D:\ServiceNow\agent\bin\mid.bat (Access is Denied) which says to enable the windows agent experience service which I did. Now I want it to try and upgrade again and not have to manually reinstall everything. It's also really odd since we have 2 other mid service instances running on the same server and they upgraded ok. 

06/27/21 07:40:39 (809) AutoUpgrade.3600 WARNING *** WARNING *** Unable to determine upgrade scenario with current=paris-06-24-2020__patch4b-02-04-2021_02-08-2021_1058 assigned=quebec-12-09-2020__patch2-03-17-2021_03-25-2021_1921