What could be the reason why can access the list of table but can not access the form record?

HuyVu
Tera Contributor

I have custom table that extended by incident. I had set ACL read record in table with role for some users to read.

Users can access to list of table. But when user opened the record,  got the following error:

"Security constraints prevent access to requested page".

What could be the reason for that? 

Help me, Please!

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

did you debug the ACLs and check?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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4 REPLIES 4

Hayo Lubbers
Kilo Sage

Hi,

The "Security constraints prevent access to requested page" is an ACL message.

When you extend a table, you inherit all rights and roles from the parent table. When extending the incident, you probably need ITIL to be able to work on the incident or be the one who opened/created the incident.

Please assign the itil role and check again.

Regards,

Hayo

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

did you debug the ACLs and check?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

HuyVu
Tera Contributor

Hi @Hayo Lubbers 

Thank for your reply. I had try assign the itil role and checked again. But that doesn't seem to be a problem.

 

Hi @Ankur Bawiskar 

Thank for your reply. I've never done debug the ACLs, but thanks to you, I tried to find out how to do it. I found that I also need to set the ACL of "ui_page" type.

 

Thanks so much!

Hi,

If this is resolved please close the thread by marking appropriate response as correct.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader