What does the Report error 'An error occured while fetching items' mean?

[Karen16]

A report user of ours is attempting to create reports based on CSM.  He has 'Report User' and 'Report Group' roles and in a lower environment, I've even given him 'Report Admin' role.  When he begins creation of a report on the sn_customerservice_case table he receives an error 'An error occured while fetching items'.  This error does not prevent him from proceeding with the report, but it begs to question, what may he be missing from the report.  As an admin, I don't receive this error when creating a report on this table.  I've done a search in product documentation and in the community but have not found an answer to what this error means.  Any ideas?

Thanks,

Karen

[Kieran Anson]

Can you elaborate at what point? Is this when loading the report module, selecting the table, setting a query condition or initially running the report to gather data?

[Karen16]

Hi Kieran,

When I impersonate the user, I select 'Create New' under reports.  Enter a report name and select a table.  As soon as the table is selected, the error pops up.

Karen

[Narasimha4]

I have same issue with one of the customer.. instance is in Paris Patch3

[DirkRedeker]

Hi

For me it works on PARIS Patch 2 (latest Patch available for my PDI):

That are the roles that I have added to that user (only the "report_admin" role as added manually):

Can you please cross-check, and let me know how your user is set up?

Let me know if that answers your question and mark my answer as correct and helpful.

BR

Dirk