What fields can be shown in SOW summary page

[jnt-cnt]

Hi Community,

I was checking on SOW summary page and found that not all fields added on Summary tab in classic UI are shown on Workspace. What fields could be shown on workspace and what are not shown?

From what I observed, string and reference fields are shown but in some instances I see Date Time fields as well, so I am confused as to which fields can be shown.

[Community Alums]

Hi @jnt-cnt ,

you're not alone in noticing this inconsistency when comparing the Classic UI Summary tab and the Workspace Summary tab (like in Agent Workspace or Service Operations Workspace).

What Fields Show on the Summary Tab in Workspace?

The fields shown on the Workspace Summary tab are determined by:

1. The Record View Configuration (from UI or sys_ui_section)

2. The Workspace Form Header Layouts or Configurations

3. The Field Types Supported in UI Builder Components

Field Type Shows in Workspace Summary? Notes

String	✅ Yes	Basic text fields appear normally
Reference	✅ Yes	Shows as link to related record
Date/Time	✅ Yes	Usually shown with date picker
Boolean (True/False)	✅ Yes	Shown as checkbox or toggle
Choice	✅ Yes	Shown as dropdown
Integer/Decimal	✅ Yes	Works fine
Journal (Comments, Work Notes)	⚠️ No (by default)	Needs customization
HTML fields	⚠️ Partial / Custom required	Often require custom components
Glide List	⚠️ Limited	Not rendered well without UI component override

❌ What Might Not Show Automatically?

• Custom field types

• Fields in non-default views or tabs not mapped in Workspace form configuration

• UI Policy-controlled fields that are hidden on load

• Fields with read ACLs that block visibility in Workspace

[J Siva]

Hi @jnt-cnt 
All fields are displayed under the summary section. If the Opened field is not visible in the workspace, click the edit icon (highlighted below), make no changes, and simply save. From then on, the Opened field will be visible in all records. 
It's a glitch with an unknown root cause.

Regards,
Siva

[Christopher Rez]

I have found a solution to this.
The fields that you want to show up in the Summary section of the Overview tab on Service Operations Workspace need to be added to two separate views.

The fields need to be added to the "Summary" section of the "SOW-Incident-Overview" view and the "Incident" section of the "Service Operations Workspace" view.

[Kyle Honschopp]

Christopher, 

This was exactly what I needed, thanks!