what is difference between the child schedules and schedule entries in SLA ?

[narasimhulum]

We stuck with business login when we will go with schedule entries and when we will chose the schedules ?

[Dr Atul G- LNG]

Hi @narasimhulum 

schedule entries : Which tell from what time and what date a SLA will be worked.

Child Schedule:  Like to book holiday, that the SLA should not run on these days.

This post will help you to understand more clear:

https://www.servicenow.com/community/itsm-forum/what-is-the-purpose-of-child-schedule-and-child-sche...

[narasimhulu5734]

Hi Atul,

Thank you for quick reply,

we have same option in schedule entry, which we can fill and maintain same holiday list with date and time  right , could you please clarify the same.

[Dr Atul G- LNG]

Hi @narasimhulu5734 

NO mate, schedule entry is just like setting up invite reoccurrence , where you just mention date and time and number of time it repeat.

child Schedule: mainly when the schedule entry not execute or considered like holiday.

[Satishkumar B]

Hi @narasimhulum 

Aspect	Child Schedules	Schedule Entries
Definition	Additional schedules linked to a parent schedule, providing more granularity and inheriting parent properties.	Individual time periods defined within a schedule, representing specific start and end times.
Use Case	Create exceptions or specific time frames within a broader schedule.	Define exact working hours or business hours within a schedule.
When to Use	For scenarios requiring special time periods or exceptions within the main schedule.	For defining regular working hours, holidays, or specific downtime periods.
Example	Special 24-hour support on the first Monday of every month.	Regular business hours (e.g., 9 AM - 5 PM, Monday to Friday).

Example Scenario:
- Schedule Entries: Regular business hours (e.g., 9 AM - 5 PM, Monday to Friday).
- Child Schedules: Special 24-hour support on the first Monday of each month, which overrides the regular business hours for that specific day.

 Summary:
- Use Schedule Entries: For setting up primary working hours or business hours for SLAs.
- Use Child Schedules: For adding exceptions or special time periods that modify or extend the main schedule.

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