What is the best practice on oob workspaces?

[Tadz]

Hi,

I'm curious about OOB workspaces like GRC "Compliance Workspace". 

Is there a best practice on customizing it? 

Thanks

[Dr Atul G- LNG · Accepted solution]

Hi @Tadz 

I will not say until unless it is a must for customize. WS work based on UI builder and that is not easy to customise and maintain. 

[Tadz]

Thanks @Dr Atul G- LNG , just a follow up question though.

When we customize the Workspace, will it be the same for other customization like BR, clients scripts that whenever there is upgrade it might be skipped? 

[Dr Atul G- LNG]

Correct, not only this also, in workspaces we have pages/variants as well & all these cause issue at upgrade. 

[Sandeep Rajput]

@Tadz There are two types of customisation. 

1. Which you built from scratch without touching any ServiceNow OOTB scripts, this is easier to maintain as you are the owner of that customisation and it doesn't get impacted during an upgradre.

2. Another type of customisation is changing the scripts/features which are OOTB. These ones are really difficult to manage as during an upgrade ServiceNow upgrade process skip such files which are updated by you and you are responsible to handle merge changes during upgrade.

If you are building any custom landing page in UI Builder in Workspace it won't get impacted during an upgrade. However, if you are changing an OOTB landing page then it would get impacted during an upgrade.

Hope this helps.