What is the difference between Service Catalog and Technical Catalog?

[Sujatha V M · Accepted solution]

@vinodkumar2010  : It's actually a way of categorizing the different catalog items to make it easier for user to find what they need.

Technical catalog : In general, they are not intended to be assigned directly to users. Only IT should have access to submit. It contains information relevant to the service provider around delivery and support of the service to meet customers’ needs.

Service Catalog : Its a consumer-like user interface (UI) for requesting services or products either by Self-Service (end users) or ITIL view (IT). It maintains information on all services that you currently offer to customers for faster request fulfillment.

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Maddysunil · Accepted solution]

@vinodkumar2010 

Short Answer:

Service Catalog to submit a request by end user and Technical for auto generated request.

We also use the technical catalog for items only IT should have access to submit. For us, the Service Catalog is general use for anyone with access to ServiceNow either by Self-Service (end users) or ITIL view (IT).

Long Answer:

Both the Service Catalog and Technical Catalog are part of the Service Catalog Management module, but they serve different purposes:

1. Service Catalog: The Service Catalog is primarily focused on providing end-users with a catalog of services that they can request. These services are typically business-oriented and are designed to fulfill specific user needs or requests. For example, it could include items like requesting new software installations, ordering hardware, requesting access to systems, or requesting IT support services.

2. Technical Catalog: The Technical Catalog, on the other hand, is more geared towards IT professionals or administrators. It contains a catalog of technical components or items that IT staff may need to deliver services or fulfill requests. This could include things like server configurations, software packages, network components, or other technical assets that are used in providing IT services.

In summary, while both catalogs are part of the Service Catalog Management module, the Service Catalog is aimed at end-users and contains business-oriented services, whereas the Technical Catalog is aimed at IT staff and contains technical components necessary for service delivery.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[Prasanna_Patil · Accepted solution]

Hi @vinodkumar2010 Technical catalog is  mainly used for auto generated request, where service catalog is used to generate the request from end users

[Sujatha V M · Accepted solution]

@vinodkumar2010  : It's actually a way of categorizing the different catalog items to make it easier for user to find what they need.

Technical catalog : In general, they are not intended to be assigned directly to users. Only IT should have access to submit. It contains information relevant to the service provider around delivery and support of the service to meet customers’ needs.

Service Catalog : Its a consumer-like user interface (UI) for requesting services or products either by Self-Service (end users) or ITIL view (IT). It maintains information on all services that you currently offer to customers for faster request fulfillment.

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Maddysunil · Accepted solution]

@vinodkumar2010 

Short Answer:

Service Catalog to submit a request by end user and Technical for auto generated request.

We also use the technical catalog for items only IT should have access to submit. For us, the Service Catalog is general use for anyone with access to ServiceNow either by Self-Service (end users) or ITIL view (IT).

Long Answer:

Both the Service Catalog and Technical Catalog are part of the Service Catalog Management module, but they serve different purposes:

1. Service Catalog: The Service Catalog is primarily focused on providing end-users with a catalog of services that they can request. These services are typically business-oriented and are designed to fulfill specific user needs or requests. For example, it could include items like requesting new software installations, ordering hardware, requesting access to systems, or requesting IT support services.

2. Technical Catalog: The Technical Catalog, on the other hand, is more geared towards IT professionals or administrators. It contains a catalog of technical components or items that IT staff may need to deliver services or fulfill requests. This could include things like server configurations, software packages, network components, or other technical assets that are used in providing IT services.

In summary, while both catalogs are part of the Service Catalog Management module, the Service Catalog is aimed at end-users and contains business-oriented services, whereas the Technical Catalog is aimed at IT staff and contains technical components necessary for service delivery.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[Prasanna_Patil · Accepted solution]

Hi @vinodkumar2010 Technical catalog is  mainly used for auto generated request, where service catalog is used to generate the request from end users

[SK Chand Basha · Accepted solution]

Hi @vinodkumar2010 

We also use the technical catalog for items only IT should have access to submit. For us, the Service Catalog is general use for anyone with access to ServiceNow either by Self-Service (end users) or ITIL view (IT).

Mark it helpful and accept the solution !! If this helps you to understand.