What is the difference between the inbound and outbound webservice?

viral1
Kilo Contributor

‎03-12-2015 04:57 AM

Hi,

can anybody tell me the exact difference between the inbound and outbound web service

and information about MID server. servicenow wiki does not have sufficient information about this.

Thanks,

Regards,

Viral Kondhia

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14 REPLIES 14

postwick
Giga Expert

‎03-12-2015 05:55 AM

Inbound means that other applications make calls to ServiceNow's REST API to get information from SN, or create/update records.   Outbound means that ServiceNow makes calls to other applications' REST API to get information from the other application or create/update records.


geet
Tera Guru
In response to postwick

‎10-12-2016 05:23 AM

thanks for simply classifying it.


Anurag Tripathi
Mega Patron
Mega Patron

‎03-12-2015 05:59 AM

Basic Difference.




inbound is basically when some other tool hits your instance(wsdl) with a payload and you process it and acknowledge it. EG, if an incident gets created in a third party tool then an incident gets created in a service now . Here we accept the request and process it.



When we hit any other tool then its outbound. EG exactly opposite to the above eg, when an incident gets created in Service now, a similar incident should get created on the other tool. Here we prepare the payload and hit the other tool's wsdl.


-Anurag