What is the difference between the schedule.type and type field for the schedule entry form?

Rain Vaine
Kilo Sage

‎04-16-2023 10:00 PM - edited ‎04-16-2023 10:16 PM

Hello experts,

Does anyone of you have any idea on what does the schedule.type field in the schedule entry records do?

RainVaine_0-1681707578121.png 

 

One of our people were able to notice that the particular field recently appeared and we don't have any idea how did it get there. Do you have any idea on what is its use and why was it added?
Do you also know when is it exactly added?
I cannot find sufficient information on the documentations.

 

**Updates

I just checked if there is anyone that configured our form layout, but history record shows on the versions that no one added this file in the form.

RainVaine_0-1681708614186.png

So I am really stumped on what added this field.


Thanks and Regards,

Vaine

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8 REPLIES 8

Community Alums
Not applicable

‎04-16-2023 10:48 PM

Hi @Rain Vaine ,

Type Label that describes the purpose of the schedule. The system also uses the schedule type to determine how to process certain schedules.
  • Excluded: Excludes time periods from SLA counts.
  • Maintenance: Specifies time periods where change management activities are allowed. A schedule containing maintenance schedule entries cannot also contain blackout schedule entries.
  • Blackout: Excludes time periods from change management schedules. A schedule containing blackout schedule entries cannot also contain maintenance schedule entries

 

For the other "Type" or schedule.type is a "optional" field.

it's used for Schedule entry description.

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Rain Vaine
Kilo Sage
In response to Community Alums

‎04-17-2023 06:54 PM

Hello,

Thanks for the reply, yes I was able to also read that part but I am still confused why is it suddenly added to our form. When I traced the versions of the form layout, there is not track that particular field is added. 

I am hoping if there is some informations on when is added and how is it added? Maybe through some upgrades or patches?

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Community Alums
Not applicable
In response to Rain Vaine

‎04-17-2023 08:34 PM

Hi @Rain Vaine ,

Check if it was moved as part of any update sets.

 

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Rain Vaine
Kilo Sage
In response to Community Alums

‎04-17-2023 11:50 PM

Yes I have already checked it, but it is not part of any update set, nor is it added by a user in a form based on the form layout version history

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