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‎03-21-2017 06:04 AM
I created rest services that used to insert or update a record using an inbound service (where I created a staging table for incident) and directly the incident table.
using both ways the operation worked.So what is the difference. Using inbound service is more safe or appropriate ??
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‎03-21-2017 06:07 AM
Using a staging table allows you to do transformations on the data (mapping and manipulation.) It's much the same as import sets, in fact, the staging tables are referred to as the import set API in REST. This is very powerful stuff. It is safer than inserting/updating directly in the table. If you have the option to use the import set REST API, use it for your data.
Getting Started with REST - ServiceNow Wiki
REST API Explorer - ServiceNow Wiki

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‎03-21-2017 06:07 AM
Using a staging table allows you to do transformations on the data (mapping and manipulation.) It's much the same as import sets, in fact, the staging tables are referred to as the import set API in REST. This is very powerful stuff. It is safer than inserting/updating directly in the table. If you have the option to use the import set REST API, use it for your data.
Getting Started with REST - ServiceNow Wiki
REST API Explorer - ServiceNow Wiki