What is the diffrence between sent and send- ready email type.

[VIKAS MISHRA]

We have done one inbound integration with 3rd party servicenow.

Whenever we assign one incident to 3rd party group then one email trigger from our side to 3rd party copmpany servicenow and they have created one inbound action at there end and on the bases of that email then they also creates one incident at there end. 

Now the issue is when we assigned one incident to 3rd party group then email send from my system to them but that email type is showing as "Send-ready" in emails logs and they saaid they have not recieved the email. 

So what that mean of send-ready.

Is there any issue from my side or there side, who needs to work on this and how

[SatyakiBose]

Hello @VIKAS MISHRA 

Send-ready refers to the email being in queue to be processed by the email sender scheduled job, and is not ye sent.

Sent refers to the email sending job has processed, and has been sent to the targetted user.

[VIKAS MISHRA]

I understood that its something wrong from my side only.

But now how can i resolve the issue for further incidents as this is still happening and what can i say to the 3rd party like what is the issue and how and when this will be fixed for further incidents 

[SatyakiBose]

You can refer to the email log status in the product documentation here - https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/time/reference...

[Anurag Tripathi]

As the name suggests, sent ready means it is ready to go but not processed(sent) yet.

You can understand it as queued.