What is the diffrence between sent and send- ready email type.

[VIKAS MISHRA]

We have done one inbound integration with 3rd party servicenow.

Whenever we assign one incident to 3rd party group then one email trigger from our side to 3rd party copmpany servicenow and they have created one inbound action at there end and on the bases of that email then they also creates one incident at there end. 

Now the issue is when we assigned one incident to 3rd party group then email send from my system to them but that email type is showing as "Send-ready" in emails logs and they saaid they have not recieved the email. 

So what that mean of send-ready.

Is there any issue from my side or there side, who needs to work on this and how

[SatyakiBose]

Hello @VIKAS MISHRA 

navigate to sys_email

do a show matching on the type = send-ready

see the last date from whicn the type = send-ready

The send-ready type changes to sent within a couple of seconds.

If it doesn't, then as mentioned by @Anurag Tripathi the email sending job is stuck.

This needs to be cleared, else the mails will not be sent.

[VIKAS MISHRA]

We have checked from last 2 hours the email are not sending to 3rd party and just showing the type as send-ready for almost 16 tickets, so now how can i resolve it please if you suggust that would be great help.

Basically how can i clear the event so that emails will be send properly

Below is the screenshot of event procesed of that first email which is stuck

[SatyakiBose]

Hello @VIKAS MISHRA 

We have had multiple asks for different users on the same issue.

Here are some community links and KB articles that you can refer to on how to clean this backlog.

1. Email: Clear Outbox Queue Before Checking "Email sending enabled"
2. Scheduled job for email cleanup
3. KB0523576 - Checking if emails are stuck in the Inbox
4. KB0755061 - SMTP Sender Job Stuck > 30 Mins alert 
5. KB0523599 - Verify that the SMTP Sender schedule job is running 
6. KB0855279 - Email Outbound Queue Alert