Hi @rafas_10 ,
The "Checklist" button you’re referring to is likely part of ServiceNow's Enhanced Task Boards or Case Management enhancements introduced in the Xanadu version. It provides a way to ensure specific steps or tasks are completed as part of a workflow.
Required:
- When you mark a checklist item as "Required," it is meant to block the case/task from being closed unless the required checklist items are completed (checked).
- If this isn't working as expected, it might require additional configuration or validation logic to enforce this behavior.
Disabled:
- This makes the checklist item uneditable, meaning users cannot check or uncheck it.
Read Only:
- The item can be viewed but not modified.
Invalid:
- This typically flags the checklist item as incomplete or incorrect. It might be used for reporting or visual cues rather than enforcement.
Do refer below docs:
https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/product/human-resourc...
https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/product/human-resourc...
-------------------------------------------------------------------------
If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.
Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay
-------------------------------------------------------------------------
