What is the use of 'Expected start' field on task table?

[Suggy]

OOB, I see that in sc_task table 'Expected start'  and 'Created' fields have same value.

I dont find anything mentioned in docs about this field ' 'Expected start'

[Rajesh Chopade1]

Hi @Suggy 

'Expected start' field typically indicates when the task is expected to begin. For instance, in Service Catalog tasks (sc_task), this field could be used to indicate when the service request or associated task should start or when the work should be initiated.

This field could be set either manually by a user, or more commonly, it might be automatically set through Workflows, Business Rules, or Event-Triggered Actions.

I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

Rajesh

[Ct111 · Accepted solution]

Hello,

The Expected start field on the Task table in ServiceNow is used to define the planned or anticipated start time for a task.It helps in task scheduling, planning, and tracking.

In the OOB (Out-of-the-Box) ServiceNow setup, the Expected start field on the sc_task table (and other task tables) often defaults to the value of the Created field if not explicitly set. This behavior is not specifically documented because it is tied to the general task creation logic rather than a unique feature of the field.

I hope this information helps.

[Suggy]

Hi @Ct111 So you are saying that, ServiceNow has just given that field for us to use based on our need, right? In that case, we need to write scripts to handle that field?

[Ct111]

Yes,

But explore more if you feel like playing around.