What property causes a lot of users to be taken to the same page when logging onto ServiceNow?

matthew_hughes
Kilo Sage

Friday

In ServiceNow on one of our instances, what we have noticed that it takes a lot of the users to the Service Operations Workspace and the URL defaults to:

matthew_hughes_0-1793971082155.png

matthew_hughes_1-1793971104923.png

 

However, this is causing problems for test accounts that we create as part of AutomatePro because SOW doesn't have tabs in records and this causes out tests in AutomatePro to fail.

 

So I was just wondering if there is a System Property that I can update that will cause the landing page to be updated to the Platform Analytics Workspace when a user logs into ServiceNow.

 

 

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15 REPLIES 15

Vishnu Surendra
Tera Expert

Friday

Hi @matthew_hughes,

Yes, ServiceNow provides a system property called glide.login.home, which controls the landing page users are redirected to after successfully logging in to the instance. You can configure this property with the URL of the page you want users to access after login.

Important: Changing this property will affect all users who log in to your ServiceNow instance. They will be redirected to the same configured landing page.

For your reference, please go through the following documentation:

Specify a login landing page – Xanadu Platform Security – ServiceNow Documentation

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matthew_hughes
Kilo Sage
In response to Vishnu Surendra

Friday

Hi @Vishnu Surendra Thanks very much. However, at the moment that System Property is set to 'home_splash.do?sysparm_direct=true'

 

So I'm not too sure why users would be getting directed to now/sow/home

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Vishnu Surendra
Tera Expert
In response to matthew_hughes

Friday

 

The reason may be the sys_homepage_destination_rule table. You might already have an active redirection rule configured to redirect users to the /now/sow/home page.

If the logged-in user's role satisfies the user criteria configured in that rule, ServiceNow may redirect the user to /now/sow/home instead of following the landing page configured in the glide.login.home system property, which is currently set to home_splash.do?sysparm_direct=true.

You can check the active rules in the sys_homepage_destination_rule table to verify whether such a redirection rule exists.

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Vishal Jaswal
Tera Sage

Friday

Hello @matthew_hughes 

It looks like these test accounts seems to have user preferences set to Service Operations Workspace.

VishalJaswal_0-1793984368882.png


Check this: https://www.servicenow.com/community/developer-forum/platform-analytics-dashboard-as-homepage/m-p/30... 

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