What the difference between a form and a record producer?

[Gwen4]

Hi could you explain the  difference between a form and a record producer?

[Prateek kumar]

Form is a view of a record in a table. Eg: An incident

Record producer: Type of a catalog item which upon submission creates record in a table.

Form

Record Producer

[Pooja Mallikarj]

Hi,

 A form is a content page displaying fields and values for a single record from a database table.

It displays information from one record on a table.

A record producer is a type of service catalog item which makes task based entry like incident or problem or change (these are called task based because they are inherited from task table).

By using Record producer you can create a simplified alternative form which will be useful for non-technical users also.

For example,incident form ,we can simplify incident form according to user convenience which means we can define few fields which are very necessary for end user.

We can achieve this by using table form as well ,but it needs extra elements to configure which is not necessary.

You can refer the below link ,which explains difference between form and record producer.

https://community.servicenow.com/community?id=community_question&sys_id=2bf387e5dbd8dbc01dcaf3231f961953

Please mark it as correct/helpful if it helps for you.

Regards,

Pooja

[Gwen4]

Thank you so much for your response. I am hoping that maybe you can help me make a decision

I have a requirement to have users log into the service now and fill out data from a custom table... I want to use a process that is user-friendly I was think about using the record producer for this task however I was also thinking about using the survey feature because the look a feel might work.. My question is what are the pros and cons of using the survey feature instead of the record producers. Will user be able to modify records entered using the surveys

Please advise

[Pooja Mallikarj]

Hi,

You can use record producer or survey feature for your requirement.

If you use , Survey Management application you can create, send, and collect responses for basic surveys. 

Survey responses are stored on the Metric Result [asmt_metric_result] table.

There is a metric result record for each user's response to each question on every survey instance.

Survey readers and survey administrators can view results for all surveys or for one specific survey.

There are several pros and cons of using survey.The below link will help you about pros and cons of using survey.

https://www.genroe.com/blog/pros-and-cons-of-surveys/11471

And user can resubmit their answers

You can configure a survey to allow recipients to resubmit their answers as many times as they like, up to the survey's due date.

You can refer the below link.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/survey-administration/task/t_AllowRecipientsToRetakeASurvey.html

Mark it as correct/helpful if it helps for you.

Regards,

Pooja