What to extend Request Item(sc_req_item) or Request(sc_request)?

[Sagar Patro]

Hi,

There has been a lot of discussions within my team to which way for managing requests in ServiceNow. Whether we should extend the request item table or the request table. 

For Request item:

1. Extends task
2. Provides Variables on the Request item form.
3. Provides workflow capability

For Request:

1. Extends task
2. Variable set can be shown on the form
3. Provides workflow capability

Both of the above provide the same features but, which approach is better:

1. approach: Extending request item table and create new fields on it?
2. approach: Extending request and submit it using a record producer?

Personally, I like the #2 approach. I would like to understand your views and best practices.

Please reach out for any concerns in explaining, I would try explaining better.

Thanks

[Patrick DeCarl1]

Why do you need to extend the table? Why not use the OOTB designed? What is the use case that is driving this type of question?

[Erik Gunther2]

Unfortunately the Requested Item table [sc_req_item] is not extensible so that takes that option off the table.