what will happened old tickets when existing workflow changed in the production instance?

[RAM75]

what will  happened old tickets  when existing workflow changed  in the production instance?

Scenario:  My client wants change the existing workflow , that  workflow changes moved to production instance .

Production instance tickets ,what will happened  old incidents or old tickets  ,if old incidents or old tickets open or  IN progress .

Please help me on this..

Thanks

[Ankur Bawiskar · Accepted solution]

Hi,

old tickets will still be running the workflow context with earlier approach i.e. earlier workflow version

when you migrate the update set today and any ticket gets created after the migration the new workflow version will get attached

Regards
Ankur

[Community Alums]

Hi RAM,

The old tickets will follow the previous workflow which was attached and will not include the additional changes that you have make to the workflow in Production.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi RAM,

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep