When creating Employee Relation case and selecting 'Opened for' and 'Logged In' user same the form gets redirected in SELF SERVICE view.

[Kunal Verma1]

Hi ServiceNow Folk,

I facing one issue in ER Scoped Application under HRSD. The issue is when I am creating a case for NON ER COE keeping both Logged In user and OPened For user I am getting DEFAULT view.

I have already checked the VIEW RULE, BR, client script and UI Policy but no luck. I want the NON ER COE should also open in DEFAULT view instead of Self Service view. 

Creating CASE for NON -ER COE-- Getting SELF SERVICE view-

But when creating case for NON- ER COE , I am getting DEFAULT view of the form.

[Community Alums]

Hi Kunal.

You can refer to this thread, this would explain you how to achieve in your case :

https://community.servicenow.com/community?id=community_question&sys_id=59e18ba9db98dbc01dcaf3231f96...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep