When does sys_kb_id appear in the URL of articles?

Rain Vaine
Kilo Sage

Hello experts,

When I was checking on the custom portal, I created a simple custom quick link that will just redirect to esc_knowledge_home page.

RainVaine_0-1753402594744.png


Before I clicked on the categories, when you hover on any articles, it is showing sys_id,

RainVaine_1-1753402712871.png


After I clicked on the categories, it is now showing sys_kb_id.

RainVaine_2-1753402767455.png


Does anyone of you have any idea where does sys_kb_id come from? I tried looking at KB category Page widget which lists those article but I cannot find anything on the scripts that made that URL.
Additionally this only happens when I call these OOB pages in custom page.

Regards,
Vaine



2 REPLIES 2

Chaitanya ILCR
Kilo Patron

Hi @Rain Vaine ,

ChaitanyaILCR_0-1753408750514.pngChaitanyaILCR_1-1753408789962.png

 

Both sys_id and sys_kb_id are referring to the same value but these 2 different pages

 

one is kb_article  and other is kb_article_view respectively (that's just how servicenow implemented)

 

you can replace the sys_kb_id with sys_id it will still work

 

you can go to the kb_article_view page and check this 

ChaitanyaILCR_2-1753409127573.png

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

Hello,
I I tried that method but it did not work for me, I can still see the sys_kb_id when I hover at the kb category page.

Regards,
Vaine