Hello experts,
When I was checking on the custom portal, I created a simple custom quick link that will just redirect to esc_knowledge_home page.
Before I clicked on the categories, when you hover on any articles, it is showing sys_id,
After I clicked on the categories, it is now showing sys_kb_id.
Does anyone of you have any idea where does sys_kb_id come from? I tried looking at KB category Page widget which lists those article but I cannot find anything on the scripts that made that URL.
Additionally this only happens when I call these OOB pages in custom page.
Regards,
Vaine
Hi @Rain Vaine ,
Both sys_id and sys_kb_id are referring to the same value but these 2 different pages
one is kb_article and other is kb_article_view respectively (that's just how servicenow implemented)
you can replace the sys_kb_id with sys_id it will still work
you can go to the kb_article_view page and check this
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
