when I import article from knowledge homepage, data is loading in kb_knowledge table rather HR Artic

[bhuvana7]

Hi All,

When i try to import data by using below 'import article' button in the knowledge homepage, then the data is importing in the 'kb_knowledge' table, but i want to load that data in 'u_kb_template_hr_article_template' table. 

can anyone suggest how to find backend functionality for this/ how to change that mapped table/ is there any other new way to import articles for the table : u_kb_template_hr_article_template

Knowledge Homepage:

Data imported Table list: kb_knowledge

But we are using 'HR Article Template', so we need to load the data in below table: u_kb_template_hr_article_template

Many Thanks  in advance!

Kind regards,

Bhuvana

[S_L_K_Gupta]

Hi Bhuvana,

If you need to import a few articles only then you can import them manually like, adding one article after another(simply creating them)

If you have more articles to import, then you can use the default method which is system import sets

load data->select Existing table->upload the file ->import the data-> match the fields -> Run the transform.

even though It is knowledge articles, simply they are also records in a table. so you can use the Transform Maps.

Try this way, Bhuvana. I hope this helps you.

[bhuvana7]

Hi @S_L_K_Gupta ,

Thank you for your response. I know this way, but our clients want to import in simple steps, like by using the import article button on the knowledge homepage. So my concern is, can we edit that default mapping configuration/ can we create any new configuration for this?

Many Thanks!!

[S_L_K_Gupta]

Hi @bhuvana7 ,

You wanted to change the default Import of the article's location from the "kb_knowledge" table to your custom "u_kb_template_hr_article_template" table, to change this I verified the available knowledge base properties to change it, but there is no such property available. That's why I suggested the system import method. Let me check for any other available solution if I get any I will update you on this.

Thank you.

S. Lakshmikanth Gupta.

[Sarthak]

Hello Bhuvana,

The Import Article functionality runs on the kb_knowledge table only. Its having the system properties linked to the kb_knowledge table. 

I suggest you should go with creating the knowledge article manually on your custom table.

Kindly share your view.

Kind Regards,

Sarthak