when I import article from knowledge homepage, data is loading in kb_knowledge table rather HR Artic

[bhuvana7]

Hi All,

When i try to import data by using below 'import article' button in the knowledge homepage, then the data is importing in the 'kb_knowledge' table, but i want to load that data in 'u_kb_template_hr_article_template' table. 

can anyone suggest how to find backend functionality for this/ how to change that mapped table/ is there any other new way to import articles for the table : u_kb_template_hr_article_template

Knowledge Homepage:

Data imported Table list: kb_knowledge

But we are using 'HR Article Template', so we need to load the data in below table: u_kb_template_hr_article_template

Many Thanks  in advance!

Kind regards,

Bhuvana

[bhuvana7]

Hi @Sarthak ,

If it is a single record, then I can create it manually, but it was bulk data, so my request is: can we modify the default behaviour or can you suggest a way to find the backend functionality?

Many Thanks in advance!!

[RAMANA MURTHY G]

Hello @bhuvana7 ,

I found below community link below, it may help you

https://www.servicenow.com/community/knowledge-management-articles/options-for-importing-external-ar...

Thank you