when I try to give the admin role to another user then I get the error, can anyone help me what I ne

[Rajan Kumar6]

Hi Team,
Good morning!

when I try to give the admin role to another user then I get the error, can anyone help me what I need to do for this issue?

RoleAccessHandler: XYZ does not have the role 'sn_templated_snip.template_snippet_admin' which is required to grant/remove 'sn_templated_snip.template_snippet_admin' under application administration, Resource: 'record/sys_user_has_role/create'

[Dr Atul G- LNG]

Hi @Rajan Kumar6 

Seems you are giving a higher role, which you don't have. 

[Ubada Barmawar]

Hi @Rajan Kumar6 

the problem you are facing is maybe because you don't have the right role ( ex: admin), please confirm if you have the required role.

mark this as helpful, and accepted solution if it helps.

regards,

Ubada Barmawar.

[Akshay Gupta2]

Hi @Rajan Kumar6 

The error message indicates that the user "XYZ" does not have the necessary role permissions to grant or remove the "sn_templated_snip.template_snippet_admin" role from other users. To resolve this issue, follow these steps:

1. **Grant Required Role**: Ensure that the user "XYZ" has the "sn_templated_snip.template_snippet_admin" role assigned to them. This role is required to perform administrative tasks related to template snippets.

2. **Verify User Role Assignment**: Double-check the user's role assignments to confirm whether they have the required role. You can do this by navigating to the user record in the User Administration application and checking their assigned roles.

3. **Role Hierarchy**: If the user "XYZ" belongs to a specific group or department, ensure that the group or department has the appropriate role assignments. Sometimes, role permissions are inherited from higher-level roles or groups.

4. **Check Role Permissions**: Review the permissions associated with the "sn_templated_snip.template_snippet_admin" role to ensure that it includes the necessary permissions to grant or remove roles from other users. You can inspect role permissions by navigating to the Role record in the System Security > Roles module.

5. **Validate Application Scope**: Confirm that the "sn_templated_snip" application scope is correctly configured and accessible to the user "XYZ." Application scopes can restrict access to specific features and functionalities within the ServiceNow instance.

6. **Log Out and Log In**: Sometimes, role changes may not take effect immediately. Ask the user "XYZ" to log out of ServiceNow and log back in to ensure that their updated role assignments are applied correctly.

7. **Review Error Logs**: If the issue persists, check the ServiceNow error logs for any additional details or error messages that may provide insights into the underlying cause of the problem.

If you are unable to resolve the issue after following these steps, consider reaching out to your ServiceNow administrator or support team for further assistance. They may be able to provide additional guidance or investigate the issue in more detail.

Do give a thumbs up, if this answers your question.

Regards

Akshay Gupta