when incident priority is p5 , problem priority is also same ,but need to change.

[surya65]

Hi Team,

i have incident priority are: 1 to 5.

problem priority are :1 to 4.

when i  cretaed the incident with priority p5, and i created the problem through incident ,and 

priority of the problem is same has incident p5.

but in the problem form, under priority drop down i have 1 - 4, 

soo need to change when the incident  priority is p5, when problem priority should be p4. only.

in my case its showing p5. 

how can i achive this any helps,

thanks,

surya.

[surya65]

Since you do not have Value as 5 in your Priority field on your problem form and you need to set that as 4 when a problem gets created with Priority as 5 coming from incident you need to configure the BR as per details above.

this one only i looking for .

[shloke04]

Please read my comments carefully with patience step by step as I have mentioned and it will work out.

You need to write your Business Rule on Problem table. Yes the solution which I have given you will work for your requirement. You just need to configure it as per details shared above.

I am sharing it again for your help.

Navigate to the module "Business Rule" and click on NEW as shown below:

Click on New and configure it as per steps mentioned above already.

BR Details:

Table name: Problem:

When: Before Insert

Condition: Source Incident is not empty

Source Incident is Not empty AND Source Incident.Number Starts with INC

Script remains same as shared above.

For condition just follow the above screenshots of mine.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[surya65]

im really sorry for that. but in filter condition , you are setting the field : Source Incident. when i try to select this option its not there in the list.

i not find the option has in : source Incident. 

[shloke04]

On which Table you have written your Business Rule?

Post your Business Rule screenshot here.

Without looking at what you are doing wrong I will not be able to help you as it is difficult for me to imaging where are you missing even after sharing with descriptive details.

Regards,

Shloke

[surya65]

Hi good morning ,

soo hear my screen shot for business rule, and i highlighted ware i got stuck, unable to find that source incident option in that search.