when incident priority is p5 , problem priority is also same ,but need to change.

[surya65]

Hi Team,

i have incident priority are: 1 to 5.

problem priority are :1 to 4.

when i  cretaed the incident with priority p5, and i created the problem through incident ,and 

priority of the problem is same has incident p5.

but in the problem form, under priority drop down i have 1 - 4, 

soo need to change when the incident  priority is p5, when problem priority should be p4. only.

in my case its showing p5. 

how can i achive this any helps,

thanks,

surya.

[shloke04]

Got it. thanks for posting the screenshot. My Apologies there were some changes which was there in my Personal instance and hence it caused the confusion.

Solution:

Steps mentioned above remains same . No changes in that.

Only Change: Instead of Source Incident the correct field should be "First Reported By".

Sharing the Business Rule screenshot again for reference to avoid any confusion:

BR Details:

Table name: Problem:

When: Before Insert

Condition: First Reported By is not empty

First Reported By is Not empty AND First Reported By.Number Starts with INC

Script:

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	if(current.priority == 5){
		current.urgency =2;
		current.priority = 4;
	}

})(current, previous);

Business Rule screenshot for reference below:

Please note you can refer the steps on how to reach to Number field in second condition where it's written starts with. Details for this shared above . If having an issue do let me know.

This should definitely work for you.

Result:

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke