When RITM state is Set to Close Complete/Incomplete/skipped related catalog task should also close Complete/Imcomplete/skipped.

[Niharika20]

We have requirement, when we RITM state changes to Close Complete/Incomplete/skipped the its related service catalog task should also close. For that i wrote the below business rule but is is not working, can someone please assist?

var gr = new GlideRecord('sc_req_item');
gr.addQuery('request_item',current.request_item);
gr.addQuery('active',true);
gr.query();
if(!gr.next()) {

var sc_task = new GlideRecord('sc_task');
sc_task.addQuery('sys_id',current.request_item);
sc_task.query();
if(sc_task.next())
{
//update the fiel of sc_task
sc_task.update();
}

[Niharika20 · Accepted solution]

Thanks Alok, Business rule is working but when i tried cancelling the RITM from portal it is not working. As you said may be i should include script in widget itself.

[jeevitha gopi]

In my case , when pressing the UI button cancel RITM, the state should move to Cancelled but it is moving to Closed Complete. any idea on this?

[Aung Phyo Oo]

We also has this issue like this,

How to fix, please help