when user Inactive approval send to manager for RITM approval in workflow.

thanuja thanuja · ‎11-27-2023

Hi Community,

I need help for inactive user approval send to manager approval in flow designer.

Example: Tommy is actual approver but Tommy is inactive in ServiceNow so the approval is skipping. This time the approval wants to trigger to Tommy Manager through flow designer for service catalog

Help me please.

Thanks,

Thanuja

Vasu ch · ‎11-27-2023

Hi @thanuja thanuja

You can use the following script for the rules.

sys_id = "";
var obj = new GlideRecord("sys_user");
obj.get("46d44a23a9fe19810012d100cca80666");  // User sys_id

if(obj.active){
    sys_id = obj.sys_id;
}else{
    if(obj.manager){
        sys_id = obj.manager;
    }
}
return "ApprovesAnyU["+sys_id+"]";

Regards,

Vasu Cheeli

View solution in original post

Aman Kumar S · ‎11-27-2023

Hi @thanuja thanuja

You just to need an validation using IF flow logic , to check if approver is inactive, then check for the approver's manager, and send approval to the manager which you easily achieve using core flow actions

Best Regards
Aman Kumar

thanuja thanuja · ‎11-27-2023

Hi Aman,

Thanks for reply for particular user how can i check if user is active or not in flow designer by using flow designer.

Can you please help more easy.

Thanks,

thanuja

thanuja thanuja · ‎11-27-2023

please find the attached ss

thanuja thanuja · ‎11-27-2023